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Frequently Asked Questions
General health disclaimer
Health & sauna safety
Sauna and bathing involve exposure to heat and cold, and are not necessarily suitable for everyone. By using our facilities, guests recognize that they themselves are responsible for their own health and well-being, and are encouraged to assess whether sauna use is appropriate for them.
If you are pregnant, have cardiovascular disease, high or low blood pressure, epilepsy, respiratory disorders, impaired mobility or other health concerns, we recommend that you consult your healthcare professional before using the sauna.
Listen to your body, stay well hydrated, take breaks if necessary, and leave the sauna immediately if you feel unwell.
Children under the age of 14 must be accompanied and supervised by an adult at all times. Parents and guardians are responsible for assessing whether sauna use is suitable for the children in their custody, and should ensure that its use is closely monitored and adapted to the well-being of the child.
All guests use our facilities at their own discretion and at their own risk.
Cancellation and rebooking
When canceling a Drop-in or Private booking at least 24 hours in advance , you can choose between:
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50% refund , or
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100% gift card on the value of the ticket (can be used at a later date)
How to cancel?
You can easily cancel yourself:
➡️ Use the cancellation link in your confirmation email.
Rebooking / Changes
Changes must be made no later than 24 hours before your booking.
➡️ Go to your booking → select “Cancel booking” → select 100% gift card .
You can then use the gift card to book a new appointment.
📞 +47 989 02 188
What you should bring
To make your sauna visit comfortable and enjoyable, we ask that you bring your swimwear and two towels. One towel is for sitting on inside the sauna, and the other for drying off afterwards. Swimwear should be worn at all times – being naked in the sauna is not permitted. By following these simple guidelines, you help keep the sauna clean and comfortable for everyone.
Problems with booking
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Didn't receive a confirmation email?
- Check junk/spam
- Call reception to have the email resent.
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Booked the wrong sauna?
- Check your confirmation email.
- Cancel by choosing 100% gift card refund
- Use the gift card to book the right place
- Note: Direct refunds are not given, as booking is confirmed by customer
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Gift card code not working?
- Make sure you are logged in to the account where the code was redeemed
- If the problem persists, contact customer service
Forgotten & found
Have you forgotten something in the sauna? We store all forgotten belongings (with the exception of wet towels and swimwear) in our forgotten-and-found i two weeks before they are thrown.
Locations:
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Oslo: Under the stairs
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Tromsø: Ask at reception
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Sortland: At the entrance to the sauna
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Bodø: On the right side of the PUST sign
Please note: The saunas in Tromsø and Oslo are staffed. In the other places, you have to check the forgotten and found boxes yourself.
Alcohol, smoking and drugs
For the safety and well-being of all, smoking, alcohol, intoxication, and the use of illegal drugs are not permitted in our sauna facilities. Guests who arrive under the influence or who violate these rules may be asked to leave the area. We appreciate your understanding and cooperation so that everyone can have a safe and relaxing experience.
Capacity of the saunas
- Kadettangen Common Sauna: 16 people
- Kadettangen Lookout Sauna: 8 people
- Bodo: 16 people
- Tromsø OG: 12 (Drop-in), 16 (Private booking)
- Tromsø Lavvo: 16 (Drop-in & Private)
- Sortland: 10 people
Note: Private booking may provide some flexibility in capacity.
Student tickets
Applies with a valid student ID regardless of country – remember to bring a physical or digital ID.
Private Booking – Prices
Prices may vary. Always check our website for updated information.
Private sauna at Kadettangen
The large sauna cannot be booked privately due to overlapping use by members (via the Bruce app) and shared changing rooms.
To book the large sauna, the small sauna must also be booked:
- 1 hour: 4,500 NOK (incl. VAT)
- 2 hours: 6,000 NOK (incl. VAT)
Private booking must be requested via the contact form for private booking. The invoice is sent by agreement.
Can I pay by invoice?
Yes, contact us via customer service for invoice ordering.
Note: Invoices under NOK 2,000 incur an administration fee.
Membership
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Monthly card:
- One drop-in per day.
- Fixed monthly price (check membership for the current price).
- Options:
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With binding:
- Double lesson: 100 NOK
- 500 NOK discount on private booking
- Automatic renewal
- Discounts on sauna rituals
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Without binding:
- Free double lessons
- 500 NOK discount on private booking
- Automatic renewal
- Discounts on sauna rituals
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With binding:
- Citizen membership (Tromsø and Oslo): free for those who have an address in the city. 40% discount on drop-ins and sauna rituals.
-
Corporate Membership:
- Price: 319 NOK (excl. VAT) per employee
- One drop-in per day
- 500 NOK discount on private booking
- Discounts on sauna rituals
- Billed every six months
- Minimum three employees per company
- Fill out the business membership form to set up membership for your company
Facilities
- Toilets: No toilets in the saunas, but public toilets are available nearby.
- Showers: Cold water showers only. Shampoo and soap are prohibited as the water is discharged directly into the sea.
- Changing rooms: Separate changing areas for men and women.
How do I get into the sauna after booking?
The sauna will be locked when you arrive, but you will receive a PIN code by email on the same day that your booking starts. You can find this at the bottom of the booking confirmation you received by email, under “My site / View booking”
Enter the PIN code on the lock outside the sauna and the door will open!
Can I buy something to drink?
Water, coffee and tea can be bought at reception.
Can we combine sauna with dinner?
No, we do not offer a sauna with dinner or other catering. Water, coffee and tea can be bought at reception.
Can I contact you on WhatsApp?
Yes, for Oslo and Kadettangen. Send us a message on WhatsApp to +47 474 61 797.
For Tromsø, Bodø and Sortland, we do not have WhatsApp. There you can call us on +47 989 02 188.
Do you have an app?
No, we don't have our own app. You book directly here on the website.
Can I rent or buy a towel?
You can rent or buy a towel in Tromsø and Oslo, where we have a staffed reception.
- Tromsø: rent NOK 79, buy NOK 349
- Oslo: rent NOK 50, buy NOK 349
In Bodø, in Sortland and at Kadettangen there is no staffed reception, so you can neither rent nor buy a towel there. Bring your own.
Do you have citizen membership?
Yes! We have free citizen membership in both Tromsø and Oslo. You must have an address in the city, and as a member you get a 40% discount on single tickets.
Visit the reception on site to register. Bring photo identification and a document showing your address.
Citizen membership is something different from the usual monthly passes, which have their own prices and benefits.
Are there lockable cabinets?
- Oslo: You can lock your things in the wardrobe, but you must bring your own padlock.
- Tromsø: Some of the cupboards in the wardrobe can be locked. Bring your own padlock, or buy one at reception.
Is there parking?
We do not have our own parking at the saunas in Tromsø, Oslo, Bodø or Sortland. If you come by car, you must find public parking nearby. Most of our saunas are centrally located, so you have to expect to pay for parking.
At Kadettangen in Sandvika there are good parking options.
How hot are the saunas?
Our saunas usually hold around 80–90 °C. The temperature can vary slightly depending on the sauna, how many people are inside and how often the door is opened.
Is there a ladder or stairs down into the sea?
You get out into the sea via ladders. You don't have to swim to get a cold bath: stay on the ladder, lower yourself into the water and climb back up when you're ready.
Only go into the water if you feel safe and manage the ladder safely.
Unfortunately, we do not have wheelchair-accessible access to the water.
Can the entourage and children wait without a ticket?
Yes! Companions who are not going to the sauna are welcome to wait on the outdoor platform. To enter the changing rooms or saunas, you must have a valid ticket.
Can I bring my mobile into the sauna?
Yes, you can take your mobile phone into the sauna. We ask everyone to respect the other guests' privacy: do not take pictures or film of others without their acceptance.
Please note that the heat can damage electronics. You bring your mobile phone at your own risk.
What amounts can I buy gift cards for?
You choose the amount yourself. There are no fixed amounts and no upper limit.
Gift cards can be purchased at website, where you enter exactly the amount you want. Gift cards cannot be bought at reception, not even in Tromsø.
How many people can join a ritual?
It varies with the place, the sauna and the type of ritual. Some rituals need extra space for movement or activities, so there may be fewer spaces than the sauna usually has. Usually there are between 10 and 25 people per event.
On website do you see upcoming events and how many tickets are left.
Contact form
BOOKING WITH INVOICE
We respond to all inquiries within 24 hours on weekdays. Please note that we do not answer inquiries at weekends. If your inquiry is important, we recommend that you call our reception directly.
General inquiries
Call us
+47 47461797
Northern Norway:
+47 98902188
Skippergata 1C, 9008 Tromsø
Stortorget 2, 9008 Tromsø
Langkaia 1, 0150 Oslo
Storgata 2, 8006 Bodø
Havnegata 3, 8400 Sortland
Brambanis vei, 1337 Sandvika
