Get answers to your questions
Frequently Asked Questions
Cancellation and rebooking
When canceling a Drop-in or Private booking at least 24 hours in advance , you can choose between:
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50% refund , or
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100% gift card on the value of the ticket (can be used at a later date)
How to cancel?
You can easily cancel yourself:
➡️ Use the cancellation link in your confirmation email.
Rebooking / Changes
Changes must be made no later than 24 hours before your booking.
➡️ Go to your booking → select “Cancel booking” → select 100% gift card .
You can then use the gift card to book a new appointment.
📞 +47 989 02 188
What you should bring
To make your sauna visit comfortable and enjoyable, we ask that you bring your swimwear and two towels. One towel is for sitting on inside the sauna, and the other for drying off afterwards. Swimwear should be worn at all times – being naked in the sauna is not permitted. By following these simple guidelines, you help keep the sauna clean and comfortable for everyone.
Problems with booking
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Didn't receive a confirmation email?
- Check junk/spam
- Call reception to have the email resent.
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Booked the wrong sauna?
- Check your confirmation email.
- Cancel by choosing 100% gift card refund
- Use the gift card to book the right place
- Note: Direct refunds are not given, as booking is confirmed by customer
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Gift card code not working?
- Make sure you are logged in to the account where the code was redeemed
- If the problem persists, contact hello@pust.io
Forgotten & found
Have you forgotten something in the sauna? We store all forgotten belongings (with the exception of wet towels and swimwear) in our forgotten-and-found i two weeks before they are thrown.
Locations:
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Oslo: Under the stairs
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Tromsø: Ask at reception
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Sortland: At the entrance to the sauna
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Bodø: On the right side of the PUST sign
Please note: Only the sauna in Tromsø is staffed. In the other places, you have to check the forgotten and found boxes yourself.
Alcohol, smoking and drugs
For the safety and well-being of all, smoking, alcohol, intoxication, and the use of illegal drugs are not permitted in our sauna facilities. Guests who arrive under the influence or who violate these rules may be asked to leave the area. We appreciate your understanding and cooperation so that everyone can have a safe and relaxing experience.
Capacity of the saunas
- Kadettangen Common Sauna: 16 people
- Kadettangen Lookout Sauna: 8 people
- Bodo: 16 people
- Tromsø OG: 12 (Drop-in), 16 (Private booking)
- Tromsø Lavvo: 16 (Drop-in & Private)
- Sortland: 10 people
Note: Private booking may provide some flexibility in capacity.
Student tickets
Applies with a valid student ID regardless of country – remember to bring a physical or digital ID.
Private Booking – Prices
Prices may vary. Always check our website for updated information.
Private sauna at Kadettangen
The large sauna cannot be booked privately due to overlapping use by members (via the Bruce app) and shared changing rooms.
To book the large sauna, the small sauna must also be booked:
- 1 hour: 4,500 NOK (incl. VAT)
- 2 hours: 6,000 NOK (incl. VAT)
Private booking must be requested via hello@pust.io. The invoice is sent by agreement.
Can I pay by invoice?
Yes, contact us at hello@pust.io for invoice ordering.
Note: Invoices under NOK 2,000 incur an administration fee.
Membership
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Monthly card:
- One drop-in per day.
- Fixed monthly price (check membership for the current price).
- Options:
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With binding:
- Double lesson: 100 NOK
- 500 NOK discount on private booking
- Automatic renewal
- Discounts on sauna rituals
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Without binding:
- Free double lessons
- 500 NOK discount on private booking
- Automatic renewal
- Discounts on sauna rituals
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With binding:
- Tromsø membership: 40% discount on drop-ins and sauna rituals.
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Corporate Membership:
- Price: 319 NOK (excl. VAT) per employee
- One drop-in per day
- 500 NOK discount on private booking
- Discounts on sauna rituals
- Billed every six months
- Minimum three employees per company
- Contact hello@pust.io to set up membership for your company
Facilities
- Toilets: No toilets in the saunas, but public toilets are available nearby.
- Showers: Cold water showers only. Shampoo and soap are prohibited as the water is discharged directly into the sea.
- Changing rooms: Separate changing areas for men and women.
How do I get into the sauna after booking?
The sauna will be locked when you arrive, but you will receive a PIN code by email on the same day that your booking starts. You can find this at the bottom of the booking confirmation you received by email, under “My site / View booking”
Enter the PIN code on the lock outside the sauna and the door will open!
Can I buy something to drink?
Water, coffee and tea can be bought at reception.
Detailed inquiries
Contact form
We respond to all emails within 24 hours on weekdays. Please note that we do not respond to emails on weekends. If your inquiry is urgent, we recommend that you call our reception directly.
General inquiries
Call us
Skippergata 1C, 9008 Tromsø
Stortorget 2, 9008 Tromsø
Storgata 2, 8006 Bodø
Brambanis vei, 1337 Sandvika
