PC / Mac tutorial

Before moving on, we appreciated that you went through the steps of self-help. This only takes a few minutes, and solves most of the problems around ordering.

Select the device you are experiencing problems with.

We recommend Google Chrome

As the most used browser in the world, it will present the least problems. This does not only apply to us!

What is cache?

When you visit web pages, some information is stored in the browser's cache so that you can view the web pages faster on later visits. Cache is the cache or the temporary file (Temporary Internet files). The Temporary Files folder contains old versions of web pages you have visited.

While caching should make it faster for you to load the content of web pages you visit, it can also cause problems sometimes. Then it will help to clear the browser data (clear the cache).

Why clear browser cache?

Sometimes you may experience problems when opening a web page, especially when logging in or viewing various content elements from the web page. It may therefore pay to clear / empty browser data that the browser saves automatically. Therefore, clear the cache so that the website is downloaded again.

Here's how to do it

Below are step by step instructions on how to clear Cache in your browser.

Quick method

For most browsers it will keep pressing: CTRL + SHIFT + DEL

  1. Open Chrome on your computer.
  2. Click More Mer Upper right.
  3. click on More tools og så Delete browsing data.
  4. Select a time period at the top. To delete everything, select All dates.
  5. Select the "Cookies and other website data" and "Cached images and files" checkboxes.
  6. click on Delete data.


See Google's own pagesfor more comprehensive information if necessary.

  1. Press the menu button Fx57Menu and select Settings.
  2. Select Advancedpanel.
  3. Press Network-fan.
  4. Under Quickly stored web contentsection, press Empty now.
    Clear Cache Mac1 fx11
  5. Close the page about: preferences. All changes you have made will be saved automatically..


The same goes for both PC and Mac.

For more detailed information, check out Mozilla's own pages.

  1. In the Safari application, select Log> Clear Log  on your Mac, and then click the pop-up menu.

  2. Choose how far back you want to clear your browsing history.

Read more about how to clear cache in Safari

    1. Open the new Microsoft Edge and select Settings and more  > Settings  > Privacy and services.

    2. Under Remove browser data you select Choose what you want to remove.

    3. Under Time intervalselect a time interval.

    4. Select Cookies and other website data and then Remove now.

    Delete cookies each time you close the browser

    1. Open the new Microsoft Edge and select Settings and more  > Settings  > Privacy and services.

    2. Under Remove browsing data you select Select what you want to remove each time you close the browser.

    3. Activate Cookies and other website data.

    Note!: This topic applies to the new Microsoft Edge. Get help with the older version of Microsoft Edge .

Did you remember to update the system and apps?

Updating both system and individual apps can solve more than most people think.

Are you still experiencing errors?

Fill out the form and we will get in touch as soon as we can!

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